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User Feedback and Support

Last Update 6 個月前

How to Provide Feedback on Deliveries Using Muftar Managing Customer Support Requests Through Muftar's Chat Feature How to Rate Drivers and Services on the Muftar Platform Best Practices for Gathering Driver Feedback After Deliveries Using Muftar's Customer Service Chat for Real-Time Support

How to Automate Customer Feedback Surveys After Shipments

Julienne

Last Update 6 個月前

Gathering customer feedback after each shipment is crucial for maintaining service quality. Muftar’s automation tools can streamline this process by sending automated surveys post-delivery.


Steps to Automate Feedback Surveys:


  1. Create a Feedback Survey: Use Muftar’s built-in survey tool to create customized feedback forms, focusing on delivery experience, driver performance, and overall satisfaction.

  2. Set Trigger for Survey Dispatch: Automate the survey dispatch so that it is sent to the customer once the delivery is marked as complete.

  3. Collect and Analyze Responses: Responses will automatically populate in the Muftar dashboard, allowing you to analyze customer feedback at scale.

  4. Implement Improvements: Use the feedback to identify areas for improvement in your logistics operations.


Automating feedback collection ensures that you capture valuable insights without overwhelming your team with manual processes.

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