10

User Feedback and Support

Last Update 6 months ago

How to Provide Feedback on Deliveries Using Muftar Managing Customer Support Requests Through Muftar's Chat Feature How to Rate Drivers and Services on the Muftar Platform Best Practices for Gathering Driver Feedback After Deliveries Using Muftar's Customer Service Chat for Real-Time Support

How to Provide Feedback on Deliveries Using Muftar

Julienne

Last Update 6 months ago

Muftar allows customers and logistics teams to provide feedback after each delivery, ensuring constant improvement in the quality of service.


Steps to Provide Delivery Feedback:


  1. Access Completed Deliveries: Navigate to the “Completed Shipments” section in the Muftar app or web portal.

  2. Select Delivery for Feedback: Choose the delivery for which you’d like to leave feedback.

  3. Rate the Delivery: You can rate the delivery on a scale (e.g., 1-5 stars) and provide additional comments.

  4. Submit Feedback: After rating the delivery, click “Submit” to log your feedback.


Providing timely feedback helps logistics teams improve their operations and ensures that drivers are recognized or corrected based on performance.

Still need help? Message Us