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User Feedback and Support

Last Update 6 maanden geleden

How to Provide Feedback on Deliveries Using Muftar Managing Customer Support Requests Through Muftar's Chat Feature How to Rate Drivers and Services on the Muftar Platform Best Practices for Gathering Driver Feedback After Deliveries Using Muftar's Customer Service Chat for Real-Time Support

Using Muftar's Customer Service Chat for Real-Time Support

Julienne

Last Update 6 maanden geleden

Muftar’s Customer Service Chat is designed to provide real-time assistance for customers, helping them resolve issues or get answers to their questions quickly.


Steps for Using the Real-Time Chat:


  1. Open the Chat Window: Access the chat feature directly from the Muftar dashboard or mobile app.

  2. Type Your Query: Start by typing in your question or issue (e.g., “Where is my shipment?”).

  3. Receive Real-Time Assistance: A support representative will provide immediate assistance, guiding you through solutions.

  4. Close or Escalate: Once your issue is resolved, close the chat or, if needed, request further assistance by escalating the issue.


This tool improves the customer experience by offering instant help without needing to rely on emails or phone calls.

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