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User Feedback and Support

Last Update há 6 meses

How to Provide Feedback on Deliveries Using Muftar Managing Customer Support Requests Through Muftar's Chat Feature How to Rate Drivers and Services on the Muftar Platform Best Practices for Gathering Driver Feedback After Deliveries Using Muftar's Customer Service Chat for Real-Time Support

How to View and Manage Customer Ratings and Reviews in Muftar

Julienne

Last Update há 6 meses

Customer ratings and reviews provide valuable insights into the quality of service and driver performance. Muftar’s system allows you to easily view and manage this feedback.


Steps to Manage Ratings and Reviews:


  1. Access Customer Feedback: Navigate to the feedback section in Muftar to view ratings and reviews left by customers.

  2. Filter Feedback: Use filters to sort feedback by driver, service, or delivery date to focus on specific aspects of performance.

  3. Respond to Reviews: If necessary, respond to customer reviews directly within the platform to acknowledge their feedback or address concerns.


Regularly reviewing customer feedback allows logistics managers to maintain high service standards and address any performance issues.

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