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User Feedback and Support

Last Update 6 bulan yang lalu

How to Provide Feedback on Deliveries Using Muftar Managing Customer Support Requests Through Muftar's Chat Feature How to Rate Drivers and Services on the Muftar Platform Best Practices for Gathering Driver Feedback After Deliveries Using Muftar's Customer Service Chat for Real-Time Support

Integrating Muftar with External Support Systems (e.g., Zendesk, Tawk.to)

Julienne

Last Update 6 bulan yang lalu

For companies that use external support platforms like Zendesk or Tawk.to, integrating these tools with Muftar ensures seamless management of customer service requests.


Steps for Integration:


  1. Connect API: Use Muftar’s API to link external support tools like Zendesk or Tawk.to, ensuring that support requests are synchronized.

  2. Centralize Tickets: Ensure that all support tickets logged through external systems appear in the Muftar dashboard for unified tracking.

  3. Real-Time Updates: Enable real-time updates between Muftar and external support tools to keep both systems synchronized with ticket status changes.


This integration streamlines the customer service process, allowing for efficient management of support requests across multiple platforms.

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